"So thanks to you all for your interest and support
even to those of you w/o anything positive to say at least
you are saying something."
An excellent point! But the problem is that this is the first time I recall that you are actually LISTENING and RESPONDING. Remember that WE ARE THE ONES THAT PAY YOUR SALARY, and up until this moment you have given no indication that you care about your customers (at least on the Miami side). If you're reading this site as you say you are from time to time, you are undoubtedly aware of some of the concerns we have and improvements we would like to see (many at a nominal cost). The attitude portrayed from your side is one of indifference and business as usual. The attitude of employees, even at the lowest level, is an indication of the attitude of management. You know this! Why is it that one fronton can be successful from a profitability AND customer service standpoint, while the other such a dismal failure (even BEFORE the hurricane). Same corporation, isn't it? Same ownership, isn't it?
Your post is one step towards the needed recovery of your dwindling fan base, and it's refreshing to see someone set the record straight. Please prove us wrong!!